Privacy Policy

Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: When you contact us, request a quote, or schedule services, we may collect your name, email address, phone number, physical address, and other contact information.
• Service Information: Details about your equipment, repair needs, service history, and payment information.
• Website Usage: Information about your visits to our website, including your IP address, browser type, pages viewed, and time spent on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To respond to your inquiries, provide estimates, schedule appointments, and perform repair services.
• Communication: To contact you about your service, send appointment reminders, answer your questions, and provide customer support.
• Business Operations: To process payments, maintain records, improve our services, and comply with legal obligations.
• Website Improvement: To understand how visitors use our website and improve our online services.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third parties who provide services on our behalf, such as payment processing or website hosting.
• Legal Requirements: We may disclose information when required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure:

• Technical Safeguards: We use industry-standard security technologies and procedures to protect your information.
• Physical Safeguards: We maintain physical security measures to protect against unauthorized access to your information.
• Employee Training: Our staff is trained on the importance of privacy and data protection.

5. Your Rights

You have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal requirements.
• Opt-out: You may opt out of receiving marketing communications from us at any time.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience and analyze website usage:

• Essential Cookies: These are necessary for the website to function properly.
• Analytics Cookies: These help us understand how visitors use our website and improve our services.
• Preference Cookies: These remember your settings and preferences for future visits.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

9. International Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may be different. We will take appropriate safeguards to ensure your information remains protected.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.